How to Reach Us After Hours
We understand that our clients and candidates are based all over the world. If you need support outside of our regular business hours, here’s how to contact the Burgundy Sphere team and what to expect in terms of response time.
Shara Pat "B" Lawas
Last Update a year ago
Philippine Time (PHT):
🕘 Monday to Friday – 9:00 AM to 6:00 PM
(Excludes national holidays)
If you message us outside support hours, don’t worry — we’ll still receive your inquiry and respond as soon as possible.
Visit our website and use the chat widget at the bottom-right corner
Leave your name, email, and message
Our team will follow up via email within 12–24 hours
⏳ Auto-reply will confirm that your message was received
You can also email us directly:
Clients: [email protected]
Candidates: [email protected]
📌 Include your full name, topic, and any attachments (if applicable)
Our Knowledge Base is available 24/7 to help answer your questions.
🔍 Topics include:
How to apply for roles
Interview process steps
Client onboarding guidance
Troubleshooting the chat system
⏰ During weekends or holidays: Response may take up to 24–48 hours
📩 All messages are reviewed in the order received
🌎 We aim to prioritize urgent or time-sensitive queries across time zones
As a lean, high-touch team serving global clients and candidates, we do our best to respond quickly — even outside office hours. We appreciate your understanding and look forward to supporting you.