Having Trouble Using the Chat?
Our live chat is the fastest way to connect with the Burgundy Sphere Support Team — but if you're having trouble sending messages, loading the chat box, or receiving replies, this guide will help you troubleshoot quickly.
Shara Pat "B" Lawas
Last Update un anno fa
You’ll find our chat widget on the bottom-right corner of every page on our website.
📍 Look for the floating message icon labeled:
“💬 Chat with Talent Support”
1. The Chat Widget Isn’t Showing Up
Possible Causes:
Your browser is blocking pop-ups or JavaScript
You’re using a VPN or firewall that restricts chat scripts
Page hasn’t fully loaded
✅ Fixes:
Refresh the page
Try a different browser (Chrome or Firefox recommended)
Disable VPN temporarily
Check that JavaScript is enabled in your browser
Possible Causes:
Poor internet connection
Your session expired
File upload is too large or not supported
✅ Fixes:
Refresh the page and re-open the chat
Check your internet connection
Try sending a text-only message first
Our team replies as quickly as possible. Depending on your timezone or support hours, there may be a slight delay.
⏱️ Typical Response Times:
During business hours (Mon–Fri): 1–10 minutes
Outside hours: Within 12–24 hours via email
📧 If it’s urgent or we're offline, leave your email in the chat box and we’ll follow up directly.
Your conversation is private. Only authorized members of our team can view or respond to your messages. We never share your chat data with third parties.
If you’ve tried the steps above and still can’t use the chat:
Email us directly at: [email protected]
We’re here to help!